Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator If you encounter this, please perform Synapse update through Settings Check for Updates. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site.

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How do I clean my Razer headset? We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes.

To clean the body of your Razer headset please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer headset.

When cleaning the earpads on your headset, take extra care to not get any liquids inside the earcup and onto the speaker itself, as this may damage your headset. My Razer headset is out of warranty. Is there any way it can be repaired? Razer products are designed to work well beyond when the warranty has expired. However, If you feel your headset is having issues we first suggest trying the headset on another computer/source to insure the issue is with the headset and not something within the computer system or source. If you have narrowed the issue to the headset itself there is not really a cost effective repair center that would be able to assist you.

Razer does make available some basic external spare parts at, but we are unable to supply any internal parts or repair guides. Where can I find the serial number on my Kraken Headset? You will find the serial number located under the left ear pad of the headset. (The side where the microphone is if your version of the Kraken has one). To view the serial number carefully peel back the foam cover of the ear pad. You will then be able to see the serial number as in this. The serial number should start with two Alpha characters and be followed by 13 characters.

You can also find the serial number on the bottom panel of the original retail box. My microphone is not transmitting my voice. Please ensure that the microphone is not muted in your operating system and that the Razer Kraken USB is selected as the default recording device in the Audio Control Panel or in the Software Microphone Options.

My headset is not producing sound. Please ensure the Razer Kraken USB is not muted in your operating system and that the headset is set to be the default playback device in the Audio Control panel or in the Software Audio Options. I plugged in my headset and I can’t hear surround sound. The surround sound feature on the Razer Kraken USB is activated in Synapse 2.0. Please ensure that you have downloaded and installed Synapse 2.0. Are Razer products available in PS/2 versions?

Can I use the products with a USB to PS2 adapter? Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter.

How can I contact Razer? If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us or call 1-888-697-2037. How can I modify or disassemble my Razer product? We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit. How do I change the language of Configurator? The language selection is based on the driver version installed on the computer.

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There is no option in the Customizer. To correct this issue, uninstall the software and download the appropriate drivers from. How do I request or purchase replacement parts for my Razer product? For a complete list of our current spare parts and accessories please click If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products? From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.

Download mac software for pc. I recently placed an order on the Razer Store and it still shows my order is 'In Process'. When will my order ship? We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. I think my Razer product is defective and would like an RMA/exchange. If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us or call 1-888-697-2037.

I would like information on future Razer products. Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our or our social media outlets.

One of the features of my Razer Product does not work. If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team. User guides and product manuals are also available on the Support page.

What are some examples of a “Proof of Purchase” to provide when initiating an RMA? A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.

Why does Razer require a proof of purchase? Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.

If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.

Shopping And Buying Tips For Webcam Headsets There are many different kinds of headsets in the marketplace with various functions and widely differing levels of quality. Picking which headset to buy for your Apple voice and webcam video conferencing setup depends upon how long, where and when you'll make use of the headset during any given voice or video chat session. Headsets can utilized to conduct manage Skype and FaceTime calls from your Mac, as well as enjoy streaming computer audio, iTunes music playback and for Apple dictation. A headset can be either wired or wireless and can vary greatly in size and shape. They may be lightweight (such as ear buds or single on-ear Bluetooth headsets) to larger over or behind the head headset designs. Most gamers and music lovers will prefer a stereo headset, but single-sided mono headsets for business use may be more practical and preferred in an office setting. Recommended Mac USB Headsets For simple plug-n-play convenience and full-fidelity sound reproduction, these Apple compatible USB headsets with microphone are ideal for use at your Macintosh desktop setup.

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They typically feature long cords, often around 8-10 feet long to let you kick-back in your office chair or roam a bit even though you're still tethered to your computer. Creative Quality Headset Dictation Headset w/Mic Best-Selling Headset Great-Sounding Headset How Will You Use The Headset?

When considering which Apple compatible headset to purchase, first ascertain exactly what you primarily intend to utilize it for. Think about whether you'll be using your headset for pleasure or business, for gaming, for music playback, for Mac webcam conferencing, or for OSX speech recognition and Apple dictation.

Headsets can be USB, wired, cordless with an RF transmitter, or wireless via a Bluetooth connection to your Mac. Wireless Headsets For Webcam Chat On A Mac RF Wireless Combo Wireless RF Wireless Wireless headsets obviously provide the advantages of more mobility which Apple users increasingly prefer. RF models have higher-fidelity audio and a more reliable operating range up to 50 feet, while Bluetooth typically craps-out within 30 feet or less. Bluetooth headsets also compress the audio signal and make some tradeoffs in speech and music quality. That makes them 'okay' for casual video and voice chat, but less than optimal for speech recognition and Apple dictation where precise interpretation of the audio signal is required. Both types of wireless headsets incorporate rechargeable batteries that may recharged via USB or a dedicated AC power supply.

One advantage of Bluetooth headsets is that they don't require a USB port and can be switched between multiple gadgets when needed, for example an iPhone, Mac laptop or desktop, a home stereo, or a video gaming console after being paired with each gadget. If you intend to use your headset primarily for webcam video chat or Skype on a Mac, a hard-wired USB headset is typically the most reliable and highest fidelity headset to buy. After all, you're not likely to be wandering far from the external webcam or built-in Apple iSight's view. If you have the urge to roam, wireless is a better choice. Headsets For Apple Dictation and Speech Recognition Because accurate capture from a headset's built-in microphone is critical for speech recognition accuracy, a wired headset (either Analog or USB) or RF wireless headset is generally preferred over Bluetooth.

There are some exceptions as some of the latest generation of Ultra-Wideband Bluetooth 4.0 headsets don't rely on heavy audio compression as in the past and perform better for Mac dictation and speech recognition. Headset Comfort And Convenience During Use Comfort and wearability is also a consideration to take into account when buying a headset for Mac and iGadget use. Comfortable, pivoting ear pads and padding on the headband can make long sessions alot more enjoyable. Many quasi-portable headsets have folding headbands and ear-cups that pivot so they can lay flat when not in use: They're more convenient and less space-hogging for travel or storage. Wired or Bluetooth earbud headsets with Apple compatible microphone integrated into the cord are most portable of all.

Headsets For Music And Gaming Too If you're leaning in your purchase a headset to primarily improve Apple iTunes music experience or for gaming needs, think about headsets that explicitly brag about deep bass and full-range 20Hz-20KHz response. These types of headsets have the tendency to feature big 40mm, 50mm or larger internal sound drivers for rich bass and hi-fi audio, and well-padded ear cups for enduring comfort and fully-immersive sound.

Because gamers typically put on these headsets for long gaming sessions, these are typically wired to connect to a computer or console. RF-Wireless gaming headsets are also a popular choice. With the former, players don't need to futz batteries or deal with periodic recharging issues, with the latter they get some freedom to roam at a distance from their TV or Mac computer screen.

Consider Your Surrounding Environment When deciding on your purchase of a headset, take into account the surrounding environment where you'll be using it. If it's a noisy environment, as in an office or a residence with roomies, in-ear or full-size earcups help block out ambient noise. Many lightweight headsets have open-air foam ear-coverings to also allow hearing what's going on around you - which can be important in a business environment.

Some headsets feature noise-canceling mics, or ambient noise-cancellation to block unwanted enviromental sounds. Apple Headset Compatibility Think about headset compatibility with Apple hardware when you're deciding to buy a headset. If the headset has a USB plug, you're all set since OSX has standard USB audio drivers built into the OS. Some vendors like Logitech or Creative Labs MAY provide specific Apple support for sound control with SELECT models of higher end headsets. Sadly many of the more elaborate 5.1 surround-sound headsets only work in 2.0 stereo mode when plugged into a Macintosh. Apple's use of non-standard signal voltages in analog microphones was problematic in the past.

Another problem is most PC headsets have TWO separate 2 and 3-conductor 1/8' 3.5mm plugs: One for the microphone, the other for the stereo headset. More recently Apple introduced a 4-conductor (4-Pole) audio plug that combines speaker and mic into one.

Macs since 2010 and iPads, iPhones and iPod touch support the 4-pole plug, as do most cell-phone manufacturers as well. As such, the latest generation of analog microphone headsets are now both Mac and PC, iPhone and Andriod / Samsung / etc compatible.

Some come with both separate dual plugs (for older computers) and a interchangeable 4-pole plug for more modern devices. As such, many more analog headsets are now appropriate for Mac OSX / iOS use. Headsets With Mic For Mac For a superior voice or webcam video chat experience, a wired or wireless headset vastly improves your online conference quality. Owning a good USB, RF or Bluetooth headset can also compliment many other aspects of your Macintosh experience including voice controlled gaming, Apple speech recognition and dictation, Podcasting and other voice recording needs. Key Apple Compatible Headset Manufacturers. Consumer Electronics: Creative Labs, Logitech. Audiophile & Gaming: Sennheiser, Koss, Turtle Beach.

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